The use of automated messaging tools to streamline guest communication, such as sending booking confirmations, check-in instructions, and pre-stay information.
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A structured approach to systematically collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience within…
Key performance indicators (KPIs) used to evaluate the effectiveness and profitability of short-term rental agreements, such as occupancy rate, average daily rate…
A detailed analysis of a specific short-term rental property or host’s performance, used for learning and benchmarking.
The percentage of guest booking requests that a host is able to accept and fulfill, often influenced by factors like calendar availability…