Utilizing instant messaging features within platforms or dedicated apps for swift communication with guests regarding bookings, inquiries, or issues.
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Tailoring the guest experience to individual preferences and needs, such as providing local recommendations or offering customized amenities.
The process of addressing and managing guests who violate the established house rules or terms and conditions of a short-term rental property….
A digital document or mobile app providing guests with essential information about the rental property, local area, and house rules, accessible on…
Replies made by hosts to guest reviews, addressing feedback, expressing gratitude, or clarifying any misunderstandings.