A concise document or set of instructions provided to guests before arrival, outlining the essential steps for a smooth and efficient check-in process.
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The process of effectively communicating with guests throughout their stay, from booking to checkout, including inquiries, confirmations, and support.
Maintaining clear and timely communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, to ensure a positive experience and…
The valuable insights and suggestions provided by guests after their stay, often through reviews or direct communication, which can help hosts improve…
A detailed record of all maintenance and repairs performed on equipment provided in a short-term rental, ensuring accountability and proactive maintenance planning.