Pre-prepared sets of questions sent to guests after booking or after their stay to gather feedback on their experience, preferences, and areas for improvement.
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Key performance indicators (KPIs) used to track the success and profitability of a short-term rental business. These include metrics like occupancy rate,…
A metric used to measure customer loyalty and satisfaction, calculated by asking guests how likely they are to recommend the rental property…
The understanding that guests seek a balance between the price they pay and the value they receive from their short-term rental experience,…
A legal document that proves ownership of a short-term rental property.