Maintaining clear and prompt communication with guests throughout their stay, addressing inquiries and resolving issues effectively.
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A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
Collaborating with local businesses and service providers to enhance guest experiences and offer value-added services like tours, transportation, and dining.
A booking request that is placed on hold until the host has a chance to review and accept or decline it, often…
Effective and timely communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.