Maintaining a prompt and consistent response time to guest inquiries and messages, demonstrating professionalism and attentiveness.
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The status of a listing when a guest has completed their stay but the host has not yet left a review.
A key performance indicator (KPI) in the hospitality industry that measures the revenue generated per available rental unit, calculated as average daily…
This psychological principle, where higher expectations lead to increased performance, can be applied to STR guest interactions. Treating guests with high expectations…
A refundable amount of money collected by hosts from guests before their stay to cover potential damages or losses to the short-term…