Actively monitoring, responding to, and leveraging guest reviews to improve services, address concerns, and enhance online reputation.
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Revenue generated from short-term rental properties through showcasing their unique features, amenities, and experiences to attract guests seeking memorable and Instagrammable stays.
A colloquial term for a list of minor complaints or criticisms, often used humorously. In the context of short-term rentals, it might…
The level of preparedness and resources available to handle emergencies or unexpected situations that may arise during a guest’s stay.
A booking method where the guest books a property without knowing its exact location or seeing photos, often at a discounted rate.