Analyzing and optimizing the entire guest experience from pre-booking to checkout, identifying touchpoints and improving satisfaction at each stage.
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A reservation made directly with the host or property manager, bypassing third-party platforms like Airbnb or VRBO.
Strategies and techniques used by hosts to encourage guests to leave favorable reviews on platforms like Airbnb and VRBO.
Cameras installed outside the property to monitor entrances, exits, and surrounding areas, enhancing security and providing evidence in case of incidents.
The highest rating a property can receive on platforms like Airbnb and VRBO, signifying exceptional quality and guest satisfaction.