Analyzing and optimizing the entire guest experience from pre-booking to checkout, identifying touchpoints and improving satisfaction at each stage.
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All aspects of a short-term rental business that involve direct interaction with guests, including communication, check-in/out, concierge services, and handling guest requests.
A comprehensive list of tasks to ensure a short-term rental property is fully prepared for guest arrival, covering cleaning, maintenance, amenities, and…
A guided or self-guided kayaking excursion offered as an add-on service by short-term rental hosts, allowing guests to explore nearby waterways and…
The degree to which a short-term rental listing accurately represents the property, amenities, and guest experience, ensuring transparency and setting realistic expectations…