Analyzing and optimizing the entire guest experience from pre-booking to checkout, identifying touchpoints and improving satisfaction at each stage.
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The steps taken by a host or property manager to evaluate potential guests and minimize risks associated with bookings.
A metric used to track the percentage of potential guests who view a listing and then proceed to make a booking. A…
Insurance or a program offered by platforms like Airbnb and VRBO that safeguards hosts against potential damages to their property caused by…
A system that allows guests to access the property without a physical key, using methods like keypads, smart locks, or mobile apps.