Analyzing and optimizing the entire guest experience from pre-booking to checkout, identifying touchpoints and improving satisfaction at each stage.
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The design and layout of the software or platform used by hosts to manage their short-term rentals, impacting the ease of use,…
A legal doctrine requiring landlords, including short-term rental hosts, to provide a safe and livable dwelling, even without explicitly stating so in…
The terms and conditions that outline the rules and penalties for guests canceling their bookings, protecting both hosts and guests.
Local government regulations that dictate how land and properties can be used, potentially impacting the legality and operation of short-term rentals in…