The speed at which hosts respond to booking inquiries and guest messages, crucial for securing bookings and providing excellent customer service.
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The process of actively monitoring, responding to, and leveraging guest reviews across multiple platforms to improve reputation and attract bookings.
A pricing strategy that adjusts rental rates based on predictable fluctuations in demand, such as holidays, weekends, and special events.
A service offered by Airbnb that provides professional photography for eligible listings to enhance their visual appeal and attract more bookings.
A questionnaire sent to guests after booking to gather preferences, expectations, or special requests, allowing for personalized service.