The proactive use of guest reviews and feedback to identify areas for improvement, enhance the guest experience, and make informed decisions regarding property management and service offerings.
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A digital document or mobile app providing guests with essential information about the rental property, local area, and house rules, accessible on…
Updating the information about accessibility features in a short-term rental property, such as ramps, grab bars, or wide doorways, to ensure accurate…
A synchronized calendar system used by multiple parties, such as co-hosts or property managers, to avoid double bookings and manage availability for…
A status awarded by Airbnb to experienced and highly-rated hosts who consistently exceed guest expectations, demonstrating excellence in hospitality and performance.