The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
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Using QR codes to direct guests to leave a review on platforms like Airbnb or VRBO after their stay.
The ability to hire temporary staff as needed to assist with short-term rental operations, such as cleaning, maintenance, or guest services.
A digital or physical resource providing guests with recommendations for local attractions, restaurants, activities, and services.
A seamless and automated check-in process for guests arriving at a short-term rental, often involving keyless entry, digital guidebooks, and clear communication.