The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
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Additional offerings provided to enhance the guest experience, such as airport transfers, grocery delivery, in-house chef services, or organized tours and activities.
A sleeping accommodation in a shared room, typically in a hostel-style setting, often offered at a lower price point in short-term rentals.
A mobile application designed for guests to manage their bookings, access property information, and communicate with hosts.
A detailed list of tasks and procedures for managing a short-term rental, covering areas like guest communication, cleaning, maintenance, and check-in/check-out.