The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
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The exchange of information and interaction between short-term rental hosts and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, during-stay support,…
Reviews, comments, and suggestions provided by guests after their stay, valuable for improving services and understanding guest preferences.
A pricing strategy where short-term rental rates are dynamically adjusted based on the specific listing platform or channel, such as Airbnb, VRBO,…
The integration of automated devices and appliances within a rental property, such as smart locks, thermostats, and lighting systems, to enhance guest…