The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
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A cancellation policy that allows guests to cancel their reservation for a full or partial refund, depending on how far in advance…
A pricing strategy used by short-term rental hosts to attract bookings during weekdays (typically Monday through Thursday) by offering a reduced rate…
Devices that detect and alert hosts to excessive noise levels in their properties, helping to prevent disturbances and enforce house rules.
The use of software or platform tools to automate guest communication, including booking confirmations, check-in instructions, and responses to common inquiries.