The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
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Tailoring guest interactions, communication, and amenities to create a more personalized and memorable experience throughout their stay.
A type of landing page designed to capture leads from potential guests, typically offering a valuable incentive like a discount code or…
A central interface in property management software that provides an overview of key metrics, such as bookings, revenue, occupancy rates, and guest…
A guided or self-guided kayaking excursion offered as an add-on service by short-term rental hosts, allowing guests to explore nearby waterways and…