The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
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Utilizing Internet of Things (IoT) devices, such as smart locks, security cameras, or motion sensors, to enhance the safety and security of…
The exchange of information, inquiries, and updates between hosts and guests throughout the booking process and during their stay.
A documented plan outlining emergency procedures and evacuation routes in case of a fire at a short-term rental property. Essential for guest…
A metric used to measure customer loyalty and satisfaction, calculated by asking guests how likely they are to recommend the rental property…