The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
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A private balcony attached to a short-term rental unit that offers panoramic views of a nearby body of water, enhancing the guest…
Creating a memorable and positive experience for guests through thoughtful touches, personalized amenities, and seamless communication.
Refers to the diverse range of neighborhoods available for short-term rentals, each offering a unique atmosphere, attractions, and local experiences that cater…
Effectively communicating with guests from different countries and cultures, often involving multilingual support, translated materials, and cultural sensitivity.