The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
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Understanding and adapting to guests’ preferred communication channels and frequency, whether it’s through messaging apps, email, or phone calls, while respecting their…
A detailed document outlining the specific cleaning tasks and standards required for a short-term rental between property owners and cleaning services.
Proactive measures taken by short-term rental hosts to minimize the risk of property damage by guests, including clear house rules, security deposits,…
Specific times, typically during the night, where guests are expected to minimize noise levels to respect the peace of neighbors and other…