The responsiveness and accessibility of a host in addressing guest inquiries, requests, and issues promptly. This can be achieved through various communication channels, ensuring guests feel supported throughout their stay.
Menu
You may also like
Implementing a dynamic pricing approach that adjusts rental rates across all booking platforms based on factors like demand, seasonality, and competitor pricing.
Strategies and practices focused on building and maintaining positive relationships with guests, fostering loyalty, and encouraging repeat bookings.
The process of evaluating potential guests to ensure they are a good fit for the property and minimize risks, often involving reviewing…
Implementing customer satisfaction surveys within Zendesk to gather feedback from guests, identify areas for improvement, and enhance the overall guest experience.