Establishing clear service standards for guest communication, cleanliness, and problem resolution helps maintain consistency and professionalism.
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Technology used in chatbots and guest communication tools to understand and respond to guest inquiries naturally and efficiently.
Understanding and adapting to guests’ preferred communication channels and frequency, whether it’s through messaging apps, email, or phone calls, while respecting their…
A thoughtful gesture provided to guests upon arrival, such as a bottle of wine, local snacks, or a personalized note.
A cancellation policy that allows guests to cancel their booking for free or with a partial refund up to a certain time…