Establishing clear service standards for guest communication, cleanliness, and problem resolution helps maintain consistency and professionalism.
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Providing guests with a dedicated non-emergency contact number for any questions or assistance they may need during their stay, ensuring a smooth…
Special pricing agreed upon between a host and a guest, often for extended stays or repeat bookings.
The overall presentation of the property, encompassing cleanliness, staging, and amenities, which significantly impacts guest satisfaction.
A metric used in short-term rental management to track the number of guest stays compared to the number of reviews received. A…