Providing excellent guest interaction, whether in person or remotely, can significantly impact guest satisfaction and lead to repeat bookings.
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Using technology like automated messaging, instant booking confirmation, and multilingual support to streamline guest interactions and provide prompt assistance.
Guidelines for professional and respectful communication between hosts, guests, and other stakeholders in the short-term rental industry.
A strict set of rules with no exceptions, often implemented by hosts for issues like parties, smoking, or exceeding guest capacity.
The use of software to automate communication with guests, such as sending booking confirmations, check-in instructions, and responding to frequently asked questions.