Providing excellent guest interaction, whether in person or remotely, can significantly impact guest satisfaction and lead to repeat bookings.
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Utilizing various communication channels like messaging apps, email, and SMS to provide a seamless and integrated guest experience throughout their stay.
A critical term for impersonal, automated, or delayed communication from a short-term rental host, often relying heavily on templates or lacking in…
A comprehensive guide provided to guests upon arrival at a short-term rental, containing essential information about the property, amenities, house rules, and…
Applying house rules, such as no smoking or pet policies, uniformly to all guests to maintain fairness and prevent misunderstandings or disputes.