The proactive approach of monitoring and managing all aspects of the guest experience, from pre-booking to post-stay, to ensure satisfaction and positive reviews.
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A legally binding contract between the property owner/manager and the guest, outlining the terms and conditions of the stay.
A term for a host who leverages their local knowledge and connections to provide guests with authentic experiences and personalized recommendations.
Providing guests with curated suggestions for attractions, restaurants, activities, and hidden gems in the vicinity of the short-term rental property. This enhances…
A visual representation of booking demand for a specific property or area over time, often used for pricing and availability management.