A dedicated area on a short-term rental listing where potential guests can ask the host specific questions about the property, amenities, or surrounding area.
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A comprehensive document provided to guests upon booking or arrival, containing information about the property, local area, and house rules.
The speed at which hosts respond to booking inquiries and guest messages, crucial for securing bookings and providing excellent customer service.
Similar to e-commerce, it refers to potential guests who initiate a booking on platforms like Airbnb or VRBO but leave before completing…
Connecting smart home devices and amenities through a central app for guests to control during their stay, enhancing convenience and personalization.