The process of planning, organizing, and managing resources to achieve specific goals related to a short-term rental business, such as renovations or marketing campaigns.
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A platform feature that allows hosts and guests to provide feedback and ratings on their experiences, influencing future bookings and reputation.
A comprehensive list of items and standards used to ensure a rental property consistently meets guest expectations and safety regulations.
Feedback provided by guests after their stay, publicly displayed on platforms like Airbnb and VRBO, influencing future booking decisions.
The process of interacting with guests before, during, and after their stay, addressing inquiries, providing information, and resolving issues.