Slang for informal communication between hosts and guests, typically regarding booking details, local recommendations, or addressing guest inquiries.
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Pillow Talk
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The act of carefully selecting and organizing attractions, activities, and experiences to create personalized itineraries for short-term rental guests.
Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
A strategic planning tool used to identify the Strengths, Weaknesses, Opportunities, and Threats of a vacation rental business.
Decorative elements within a short-term rental that also serve a practical purpose, like a storage ottoman or a mirror with hooks.