The process of securely transferring keys or access codes to guests upon arrival and retrieving them upon departure.
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Describes the role of curating unique and memorable experiences for guests beyond the basic accommodation, such as local recommendations, activities, and partnerships.
Strategies and tools used to manage interactions with guests, from initial inquiry to post-stay follow-up, aiming to build loyalty and positive relationships.
Utilizing eco-friendly cleaning products and methods to minimize environmental impact, appealing to environmentally conscious guests.
A type of accommodation larger than a standard hotel room but smaller than a full suite, typically including a separate seating area…