The ongoing interaction between hosts and guests throughout the booking process, including inquiries, booking confirmations, check-in instructions, and post-stay feedback.
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The concept that small changes, such as a positive review or improved listing description, can have a significant impact on the success…
Semi-fictional representations of ideal guests, created based on market research and data analysis. Guest personas help understand target audiences, their needs, and…
Collaborative agreements between short-term rental owners and businesses offering complementary services, like cleaning, concierge, or local experiences, to enhance guest value.
A digital or physical guide provided to guests upon arrival. It contains essential information about the property, amenities, house rules, local recommendations,…