The ongoing interaction between hosts and guests throughout the booking process, including inquiries, booking confirmations, check-in instructions, and post-stay feedback.
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The rate at which potential guests initiate the booking process on a short-term rental platform but do not complete the reservation.
The utilization of digital platforms and tools to facilitate seamless communication with guests, manage inquiries, provide information, and address concerns efficiently.
A special rate agreed upon between a host and a guest, typically for extended stays, corporate bookings, or repeat customers.
An individual piece of information collected and analyzed in the context of short-term rental management, such as occupancy rates, average daily rates,…