Implementing systems and strategies for collecting, analyzing, and responding to guest feedback effectively.
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The exchange of information and interaction between short-term rental hosts and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, during-stay support,…
The process of interacting with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing any…
A property that functions as both a short-term rental and a long-term rental, typically with different sections or units designated for each…
A situation where one party’s gain is directly offset by another’s loss, sometimes relevant in competitive short-term rental markets.