Actively seeking and responding to guest feedback to identify areas for improvement and enhance the overall guest experience.
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More rigorous cleaning and sanitization procedures implemented in response to health concerns, often involving disinfecting high-touch surfaces and longer vacancy periods between…
A guided tour or excursion focused on observing gnus, large antelopes, in their natural habitat. This activity is typically offered in African…
The practice of proactively managing all aspects of a guest’s stay to create a positive and memorable experience, from pre-arrival communication to…
A booking option offered to guests at a discounted price, typically requiring full payment upfront and non-refundable in case of cancellation.