Actively seeking and responding to guest feedback to identify areas for improvement and enhance the overall guest experience.
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Monitoring, responding to, and leveraging guest reviews to improve the rental experience and attract future bookings.
Automating guest communication through platforms like Airbnb and VRBO, sending pre-written messages at specific times, such as check-in instructions or local recommendations.
A metric on booking platforms that measures how quickly and consistently hosts respond to guest inquiries.
A legally binding contract outlining the responsibilities and compensation structure between a primary host and a co-host.