Tailoring guest experiences by suggesting local attractions, restaurants, or activities based on their preferences or past booking behavior.
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Applying house rules, such as no smoking or pet policies, uniformly to all guests to maintain fairness and prevent misunderstandings or disputes.
Techniques for actively managing guest reviews, including responding to feedback, addressing concerns, and encouraging positive reviews to improve listing visibility and reputation.
A platform where both hosts and guests can provide feedback and ratings on their experiences, fostering transparency and accountability.
The framework that describes how a short-term rental business operates online, including revenue generation, customer acquisition, and service delivery. A well-defined ebusiness…