The practice of tailoring communication with guests to their individual needs and preferences, fostering a more positive and engaging experience throughout their stay.
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A process that allows guests to access a short-term rental without needing to meet the host in person, often using keyless entry…
The total usable living space within a property, typically measured in square feet or square meters.
A self-contained or built-in tub that provides a therapeutic bathing experience, often featuring jets, heated water, and various massage settings. A desirable…
A questionnaire sent to guests after booking to gather preferences, expectations, or special requests, allowing for personalized service.