The practice of tailoring communication with guests to their individual needs and preferences, fostering a more positive and engaging experience throughout their stay.
You may also like
A comprehensive plan to promote and attract bookings for a short-term rental, utilizing various channels like online travel agencies (OTAs), social media,…
A strategic plan outlining methods for hosts to increase revenue by offering additional services or amenities to guests beyond the basic accommodation,…
Detailed reviews and comments provided by guests that offer subjective insights into their stay, highlighting positive aspects, areas for improvement, and overall…
Using software to automate guest communication, such as sending check-in instructions, answering frequently asked questions, and providing local recommendations.