Software used to manage and analyze customer interactions and data throughout the guest lifecycle, from inquiry to post-stay follow-up.
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A one-time fee charged to guests to cover the cost of cleaning the short-term rental property after their stay.
A somewhat critical term used to describe a short-term rental guest who is perceived as entitled, demanding, or disrespectful of the property…
The use of software or platforms to automate repetitive guest communication tasks, such as sending booking confirmations, providing check-in instructions, and requesting…
The feeling of safety, security, and well-being that guests experience in a short-term rental, influenced by factors like cleanliness, communication, and host…