A record of all communication between the property manager/owner and the guest, including inquiries, booking confirmations, and any other relevant correspondence.
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Data and insights derived from booking platforms and property management software, used to optimize pricing, occupancy, and marketing efforts.
Arranging for professional food and beverage services for guests, often for special events or enhanced experiences.
Training programs for cleaning staff, property managers, or virtual assistants that focus on effectively handling and responding to guest requests.
An application by Ibis hotels for guests to manage their bookings, access hotel information, and request services.