The overall impression and satisfaction that guests have during their stay at a short-term rental, encompassing factors like communication, cleanliness, amenities, and local recommendations.
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Communication methods like email or in-app messaging that allow hosts and guests to respond at their convenience, without requiring an immediate reply.
The overall experience that guests have when interacting with a short-term rental listing and booking platform, including ease of use, visual appeal,…
The method by which guests gain entry to the rental property, such as keyless entry systems, lockboxes, or in-person check-ins.