The practice of sending customized messages or alerts to guests at various stages of their booking journey, from pre-arrival instructions to post-stay feedback requests, to enhance their experience and encourage repeat bookings.
You may also like
The terms and conditions that determine the refund amount a guest is entitled to if they need to cancel their booking, ranging…
The Polish word for “practical” or “efficient,” highlighting the importance of streamlined operations, clear communication, and effective time management in successful short-term…
Using an iPad as a dedicated communication tool for guests to contact the host, request services, or access property information.
A host who is not actively managing their listings or responding to inquiries in real-time, often relying on automation or co-hosting assistance.