The practice of sending customized messages or alerts to guests at various stages of their booking journey, from pre-arrival instructions to post-stay feedback requests, to enhance their experience and encourage repeat bookings.
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The process of screening potential guests to assess their suitability and minimize risks, often involving background checks, reviews from previous hosts, and…
A state of extreme happiness and satisfaction experienced by guests during their stay at a short-term rental, often resulting from exceeding expectations…
A growing focus on environmentally conscious practices in the short-term rental industry, including energy-efficient appliances, eco-friendly cleaning products, and responsible waste management.
Offering guest communication and support in multiple languages through staff or translation services to cater to international travelers.