The practice of sending customized messages or alerts to guests at various stages of their booking journey, from pre-arrival instructions to post-stay feedback requests, to enhance their experience and encourage repeat bookings.
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A fee charged by payment processors for each transaction made using a credit card. This fee is typically a percentage of the…
The specific group of travelers a short-term rental property is aimed at attracting, based on factors like location, amenities, and pricing.
A decorative and functional wall covering behind kitchen counters and sinks, often made of ceramic or glass tiles.
A formal written document informing a guest of their required departure from the rental property due to lease violations or unauthorized occupancy.