The system used to securely handle financial transactions between guests and hosts, typically facilitated by online platforms.
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Effective and personalized communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, to enhance satisfaction and encourage positive reviews.
Training programs provided by Bureau Veritas to educate hospitality professionals on best practices, industry standards, and compliance requirements.
The process of equipping short-term rental properties with amenities that enhance guest comfort and satisfaction, such as Wi-Fi, toiletries, and kitchen supplies.
The end-to-end experience a guest has from booking to checkout, encompassing all touchpoints and interactions with the host and property.