The practice of proactively managing all aspects of a guest’s stay to create a positive and memorable experience, from pre-arrival communication to post-stay follow-up.
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Glossary Terms
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Integrating smart devices and automation into short-term rentals, such as smart locks, thermostats, and lighting, to enhance guest experience and streamline operations.
The process of verifying the identity of guests booking a short-term rental through various methods, such as government-issued ID checks and background checks.
The terms and conditions that determine the refund amount a guest is entitled to if they need to cancel their booking, ranging from flexible to strict.
A set of guidelines provided to guests outlining acceptable behavior and expectations during their stay, such as noise levels, smoking policies, and pet rules.
A refundable amount collected from guests before their stay to cover potential damages to the property. It is typically managed through the booking platform.
Handling secure online payments from guests for bookings, typically through integrated payment gateways within channel managers or property management systems.
An automated message sent to guests upon successful booking confirmation, including details about the reservation, payment, house rules, and check-in instructions.
Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email.
The process of enhancing vacation rental listings on OTAs to improve visibility, attract more bookings, and maximize revenue. This includes optimizing titles, descriptions, photos, and amenities.
A centralized platform within a channel manager or property management system that provides data visualizations and insights on booking trends, revenue, and channel performance.
Connecting various software tools and platforms used in short-term rental management, such as property management systems (PMS), channel managers, and dynamic pricing tools.