A feedback mechanism used by platforms like Airbnb and VRBO, allowing both guests and hosts to publicly rate and review their experiences with each other.
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Glossary Terms
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The complete amount a guest pays for their stay in a short-term rental, including the nightly rate, cleaning fees, taxes, and any other applicable charges.
A popular travel website that provides reviews and information on hotels, restaurants, and attractions, including short-term rental listings.
A pricing strategy where the total cost for a short-term rental stay is split into a base rate and additional fees, such as cleaning fees or extra guest charges.
A charge levied on overnight visitors by local governments or tourism boards, often added to the cost of accommodation and used to fund tourism-related services.
Any interaction a guest has with your short-term rental business, from initial inquiry to post-stay review, representing an opportunity to enhance their experience.
A type of insurance that protects travelers and hosts from financial losses due to unexpected events, such as trip cancellations, medical emergencies, or property damage.
A semi-fictional representation of your ideal guest, based on research and data about your target market, used to tailor your marketing and listing details.
The thorough cleaning process performed between guest stays in a short-term rental property, ensuring a high standard of hygiene and presentation for incoming guests.
Software applications designed to integrate with or enhance functionality of platforms like Airbnb and VRBO, such as pricing tools or guest communication systems.
The ability to communicate with guests in their native language, either directly or through translation services, enhancing their experience and fostering positive interactions.
The minimum number of nights guests are required to book for a stay at the rental property, often implemented during peak season or for special events.