The difference between the idealized vision of short-term rental hosting (e.g., passive income, happy guests) and the often more complex, demanding reality.
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Glossary Terms
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Excess consumption of utilities (electricity, water, etc.) beyond a predetermined limit set by the host, potentially leading to additional charges for the guest.
A common listing feature indicating that the rental price includes the cost of essential utilities like electricity, water, gas, and internet.
The process of improving the ease and efficiency with which guests can navigate and interact with your short-term rental listing, booking process, and communication channels.
The actual amount of living space within a short-term rental that is readily accessible and usable by guests, excluding unusable areas like closets or mechanical rooms.
A research method used to evaluate the ease of use and effectiveness of a short-term rental platform or website by observing how real users interact with it.
A property management software or platform designed with an easy-to-use interface, simplifying tasks for both hosts and guests.
A design approach that prioritizes the needs, behaviors, and preferences of end-users (guests) throughout the entire short-term rental experience, from browsing listings to checking out.
Feedback provided by guests after their stay at a short-term rental, including written reviews and star ratings on various aspects such as cleanliness, communication, and accuracy of the listing.
The process of guiding new guests through the initial steps of using a short-term rental platform or booking a property, ensuring a smooth and positive first impression.
Data collected on how guests interact with a short-term rental listing website or app, including page views, clicks, booking conversions, and searches, used to identify areas for improvement and optimize performance.
Established principles and best practices for designing user-friendly interfaces, often applied to short-term rental listing websites and apps to ensure ease of use and a positive guest experience.