A property management company that has received industry recognition or awards for excellence in service, performance, or other criteria.
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Glossary Terms
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Amenities considered to be above and beyond the standard offerings, significantly enhancing a guest’s experience and potentially increasing booking appeal.
The status of a listing when a guest has completed their stay but the host has not yet left a review.
The initial phase in the marketing funnel where potential guests become aware of a short-term rental property or destination but haven’t yet considered booking.
A dedicated group of individuals or a third-party company responsible for managing various aspects of a short-term rental property remotely, including guest communication, cleaning, maintenance, and more.
A short-term rental property that has received recognition or awards for its exceptional quality, amenities, or guest experience.
A popular brand of luggage known for its durability and stylish designs, often recommended to guests for their short-term rental stays.
A method or platform provided by a short-term rental platform or property manager that allows guests to leave reviews, feedback, or suggestions after their stay.
A performance metric used in the hospitality industry that calculates the average revenue generated per available room, considering both occupancy rate and average daily rate.
The percentage of time a short-term rental property is occupied by paying guests over a specific period.
A period of time marked as unavailable for booking on a short-term rental calendar, typically due to maintenance, owner use, or other reasons.
Managing short-term rentals remotely without meeting guests in person, relying on technology and local support for communication and operations.