The exchange of information, inquiries, and updates between hosts and guests throughout the booking process and during their stay.
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Glossary Terms
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Options offered to guests to check in before or check out after the standard times, often subject to availability and potential additional fees.
A reservation made directly through a host’s website or personal channels, bypassing third-party platforms and their associated fees.
The practice of advertising and accepting bookings for the same property on multiple platforms simultaneously, such as Airbnb and VRBO.
Personalized assistance provided to guests, often including recommendations, booking arrangements for activities, and other services that enhance their stay.
A separate charge added to the rental rate to cover the cost of cleaning the property between guest stays, ensuring a hygienic and presentable environment.
The terms and conditions that outline the penalties or refunds associated with canceling a reservation, typically varying in flexibility depending on the time frame and platform policies.
A designation or set of amenities that cater to the specific needs of business travelers, such as high-speed internet, workspaces, and flexible check-in/out options.
Data that guests willingly and proactively share with hosts, such as preferences and interests, to enhance their stay experience.
The practice of analyzing data and adjusting pricing to maximize revenue from a short-term rental property.