The process of addressing and resolving issues or disputes arising from guest stays, such as property damage, security deposit deductions, or liability claims, typically involving communication and negotiation between hosts, guests, and potentially insurance companies or platforms like Airbnb and VRBO.
Glossary Terms
Software hosted on remote servers that allows property managers to manage bookings, guest communication, and other operational tasks from any device with internet access.
An online platform or software feature that allows property owners to communicate with their property manager, access financial reports, and manage property details.
Software applications and services that are hosted online and accessed via the internet, often used for property management and booking platforms.
A specific period during the year when a rental property is unavailable for bookings, often due to seasonal factors or owner use.
Features and systems within the rental property that allow guests to adjust the temperature, such as heating, air conditioning, and ventilation.
Software or systems used to manage interactions with potential and existing guests, including inquiries, bookings, and communication.
Items such as disinfectants, cleaning solutions, sponges, mops, and other materials used to clean and maintain the rental property.
A detailed list of cleaning procedures that must be followed between guest stays to ensure a high level of cleanliness and sanitation.
Taxes imposed by local governments on short-term rentals, often as a percentage of the rental income or a flat fee per night.
Smart lighting systems in short-term rentals that adjust color temperature and intensity throughout the day to mimic natural light patterns, promoting better sleep for guests.
The visual appearance of a city, often used in marketing materials to highlight a property’s location and views.