The total number of reviews received by a short-term rental listing across all platforms, providing insights into the property’s overall reputation and guest satisfaction.
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Glossary Terms
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The use of technology to automate repetitive customer service tasks in short-term rental management, such as responding to frequently asked questions or managing booking inquiries.
A fee charged by payment processors or short-term rental platforms for transactions involving different currencies, often a percentage of the total booking amount.
A thoughtful gift basket provided by hosts to welcome guests upon arrival, typically containing local treats, essential items, and personalized touches.
Specific guidelines and expectations set by hosts for their short-term rental property, addressing issues such as noise levels, smoking policies, and pet restrictions.
The awareness and respect for different cultural norms, values, and practices when hosting guests from diverse backgrounds in a short-term rental setting.
The process of improving the exterior appearance of a short-term rental property to attract potential guests, including landscaping, exterior lighting, and general maintenance.
The continuous process of collecting, analyzing, and acting upon guest feedback to improve the short-term rental experience, address issues, and enhance guest satisfaction.
A compelling and informative description of a short-term rental property that highlights its unique features, amenities, and benefits for potential guests, using persuasive language and captivating visuals.
The reciprocal sharing of knowledge, experiences, and traditions between hosts and guests from different cultural backgrounds, often facilitated through short-term rental interactions.
The process of dividing your target market into distinct groups based on shared characteristics such as demographics, travel purpose, or booking behavior, allowing for more targeted marketing and personalized guest experiences.
A selection of high-quality and thoughtful amenities provided in a short-term rental property that cater to the specific needs and interests of the target guest demographic.