The process of evaluating potential guests to ensure they are a good fit for the property and minimize risks, often involving reviewing guest profiles, communication history, and references.
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Glossary Terms
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Additional offerings provided to enhance the guest experience, such as airport transfers, grocery delivery, in-house chef services, or organized tours and activities.
The process of vetting potential guests to minimize risks associated with property damage, security, and compliance with house rules, often involving identity verification and background checks.
Specific requirements, requests, or expectations communicated by guests before or during their stay, such as early check-in, late check-out, or dietary restrictions.
An online platform or section of a website where guests can access their booking details, communicate with hosts, make payments, and access relevant information about their stay.
A comprehensive resource provided to guests, typically in digital or printed format, containing essential information about the property, amenities, house rules, local recommendations, and emergency contacts.
Reviews, comments, and ratings provided by guests after their stay, offering valuable insights into areas for improvement and highlighting positive aspects of the rental experience.
The overall impression and satisfaction a guest has with their stay, influenced by factors like property condition, amenities, communication, and ease of booking.
The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
A mobile application designed for guests staying in short-term rentals, often providing features like booking management, communication with hosts, access instructions, and local recommendations.