A specialized online platform or software that facilitates the booking process for multi-destination trips or voyages, allowing travelers to plan and reserve accommodations, transportation, and activities across multiple locations.
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Glossary Terms
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A niche form of tourism where travelers participate in volunteer projects or community initiatives during their stay, often seeking authentic experiences and contributing to local communities.
A process of examining periods when a short-term rental property is vacant or unbooked to identify patterns, understand booking trends, and optimize pricing and marketing strategies to minimize vacancy rates.
Software and platforms designed to capture, analyze, and manage customer feedback from various sources like reviews, surveys, and social media, helping short-term rental businesses understand and address guest needs.
A structured approach to systematically collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience within a short-term rental business.
An agreement between a short-term rental operator and a local government or tax authority where the operator agrees to collect and remit lodging taxes on behalf of their guests.
Voice over Internet Protocol phone systems allow hosts and property managers to make and receive calls over the internet, often offering features like call forwarding, voicemail transcription, and virtual numbers for managing multiple properties.
Structured and unstructured data gathered from various touchpoints that reflect guest feedback, preferences, and sentiments about a short-term rental experience.
A pricing strategy where guests receive a reduced nightly rate when booking for an extended period, encouraging longer stays and potentially reducing vacancy.
Strategies employed to navigate the fluctuating nature of the short-term rental market, such as adjusting pricing based on demand, seasonality, and competition.
A system where guests are provided with vouchers or discounts for local businesses or attractions, enhancing their experience and adding value to the rental.
Refers to the days or nights when a short-term rental property is vacant and not generating revenue. Minimizing void periods is crucial for maximizing occupancy rates and profitability.