Creating a welcoming and comfortable atmosphere that makes guests feel at home during their stay, often through thoughtful touches and genuine interactions.
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The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing…
A type of door that is flush with the wall when closed, often used to conceal utility closets or cleaning supply storage…
Guidelines for professional and respectful communication between hosts, guests, and other stakeholders in the short-term rental industry.
The terms and conditions that dictate the refund amount a guest receives if they cancel their booking, ranging from flexible to strict.