A questionnaire sent to guests after booking to gather preferences, expectations, or special requests, allowing for personalized service.
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Providing exceptional support and responsiveness to guest inquiries, requests, or issues throughout their short-term rental experience.
Software or systems used by short-term rental hosts and managers to organize guest information, automate communication, and manage bookings.
A concise document that outlines the key features, amenities, and house rules of a vacation rental property. It is often provided to…
Detailed instructions provided by hosts to guests on how to access the short-term rental, including key codes, lockbox locations, or arrival procedures.