Promotional materials and information provided to guests at the rental property, encouraging repeat bookings or additional services.
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The process of addressing and resolving issues or disputes arising from guest stays, such as property damage, security deposit deductions, or liability…
A reservation request that requires host approval based on factors like guest reviews or specific booking requirements.
The exchange of information between hosts and guests before, during, and after a short-term rental booking, including inquiries, confirmations, and feedback.
The process of intentionally crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay.