Clear, concise, and timely communication with guests, addressing their needs and inquiries promptly and professionally.
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Refers to situations where the owner or a long-term tenant also occupies a portion of the property while renting out other areas…
A curated list of local recommendations, attractions, and points of interest provided by hosts to enhance the guest experience and showcase the…
Local service providers, such as cleaners, maintenance professionals, or tour operators, who have been recommended or vetted by previous guests or the…
A cancellation policy that allows guests to cancel their booking with a full or partial refund, subject to certain conditions.