A communication strategy that utilizes a centralized platform to manage guest messages from various channels, ensuring efficient and timely responses.
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Creating pre-written messages for common guest inquiries and communication points to ensure consistent, professional, and efficient communication throughout the guest journey.
An Albanian word for “hunter.” While not directly related to rentals, understanding the interests of potential guests, such as those who enjoy…
The overall guest experience during their stay in a short-term rental property during the third quarter, encompassing aspects like communication, cleanliness, and…
The process of dividing potential guests into different groups based on shared characteristics, such as demographics, travel purpose, or booking behavior. This…