A marketing strategy used by short-term rental hosts to reach potential guests across multiple platforms and touchpoints, both online and offline, creating a seamless booking experience.
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A welcoming and inclusive environment for LGBTQ+ guests, often signified by explicit statements of inclusivity in listing descriptions.
Monitoring and analyzing key performance indicators (KPIs) related to short-term rental performance, such as occupancy rate, average daily rate, and guest satisfaction…
An African customer experience platform that helps businesses collect and analyze customer feedback, including reviews and ratings, relevant for understanding guest satisfaction…
A protection program offered by platforms like Airbnb that provides hosts with coverage for potential damages to their property caused by guests.