Inspired by the hopeful anticipation associated with the word “Ojalá,” this concierge service goes above and beyond to fulfill guests’ wishes and create exceptional experiences. It involves anticipating guests’ needs, providing personalized recommendations, and arranging exclusive activities or services to make their stay truly unforgettable.
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A comprehensive list used by hosts or property managers to ensure a short-term rental is clean, safe, and well-maintained before guest arrival…
Allocating resources (e.g., staff time, budget) strategically based on the volume and nature of guest requests to optimize operations.
Implementing clear, concise, and timely communication strategies throughout the guest journey, from booking to checkout, to ensure a positive experience.
A pre-written document that outlines the terms and conditions of a short-term rental agreement, including guest responsibilities, house rules, and liability waivers.