Taking professional photos of the rental property during the off-season to showcase its features and amenities when the surrounding area may be less crowded or visually appealing.
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The expected deterioration and damage that occurs to a property over time due to normal use by guests, considered a standard operating…
A legally binding contract between a property owner and a property manager outlining the scope of services, fees, responsibilities, and terms of…
The process of monitoring, responding to, and leveraging guest reviews to improve the rental experience, build reputation, and attract future bookings.
This psychological principle, where higher expectations lead to increased performance, can be applied to STR guest interactions. Treating guests with high expectations…