A guest review posted on a website or platform other than Airbnb or VRBO, such as TripAdvisor, Google Reviews, or social media.
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A booking option offered to guests at a discounted price, typically requiring full payment upfront and non-refundable in case of cancellation.
Regular assessments of a rental property’s condition, cleanliness, and safety to ensure it meets hosting standards and guest expectations.
Additional services offered to guests for an extra fee, such as grocery delivery, in-room dining, or laundry services.
Refers to unethical practices aimed at artificially inflating a listing’s ratings or suppressing negative reviews on short-term rental platforms.