Pre-written messages used by hosts or property managers to communicate efficiently with guests, addressing common inquiries and providing information.
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Utilizing Zendesk, a customer service platform, to manage guest inquiries, automate responses, and resolve issues efficiently for a seamless guest experience.
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The practice of dividing your target market into smaller groups based on shared characteristics, such as travel purpose, budget, or group size.
Initiating communication with guests before, during, and after their stay to provide helpful information, address any concerns, and enhance their overall experience.