The process of interacting with guests before, during, and after their stay, addressing inquiries, providing information, and resolving issues.
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Dividing potential guests into distinct groups based on shared characteristics, such as demographics, travel purpose, or booking behavior. This allows hosts and…
A type of credit card fraud where criminals use devices to steal card information during the booking process, posing a risk to…
The shortest duration a guest is allowed to book a short-term rental for, set by the host or property manager.
A predetermined amount of money included in the rental rate to cover a portion or all of the expected utility costs for…