Effective and personalized communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, to enhance satisfaction and encourage positive reviews.
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Using technology like automated messaging, instant booking confirmation, and multilingual support to streamline guest interactions and provide prompt assistance.
Short for “Short-Term Vacation Survey Analysis,” it involves examining and interpreting guest feedback collected through post-stay surveys to identify trends, areas for…
A financial statement that summarizes the revenues, costs, and expenses incurred during a specific period, providing insights into the profitability of a…
The period between when a guest makes a reservation and their actual arrival date.